I. Overview
In an era where personalization and automation define customer experience, helping guests navigate large areas such as resorts, complexes, hospitals, or universities is not just a convenience—it is a new standard of professionalism.
WayPoint is an intelligent indoor positioning and digital mapping solution that allows users to scan QR codes at any location within a property to instantly identify their current position and receive a visual route to their desired destination—no app required, no need to ask for directions, and no time wasted.
🎥 Panorama Map – Interactive 360° Experience
Upon scanning a QR code, in addition to the route map, guests can access a 360° panoramic view of their current location—offering a realistic spatial overview before their journey begins.
II. Customer Experience Scenarios
📍 Scenario 1: From Reception to Guest Room
After checking in, the guest sees a QR code placed on the reception counter. Upon scanning it with their phone, the digital map opens and automatically identifies their current location. The guest simply selects “My Room,” and the system displays the shortest walking route, with turn-by-turn directions and suggestions for the most convenient paths.
No more asking for directions or fear of getting lost—the guest follows the instructions and enjoys a seamless, personalized experience.
🏞️ Scenario 2: From Room to Central Plaza
Inside the guest room, a floor plan with a QR code is available. The guest wants to explore the central plaza where outdoor events take place. After scanning the QR, the interface appears, and they select “Central Plaza” as the destination. The system instantly provides the shortest route while suggesting nearby attractions like the garden café, flower garden, or children’s play area. The guest can choose to explore these now or save them for later.
III. Key Benefits
WayPoint helps reduce pressure on reception and concierge teams, cuts personnel costs, and elevates the guest experience with a strong impression of modern, smart technology. Rather than passively asking for help, guests feel empowered to explore on their own terms—guided by their personal devices.
The solution is compatible with all smartphones, requires no installation, and is easy to integrate, making deployment both straightforward and cost-effective.
IV. Service Scope
When a client partners with us for WayPoint, our technical team manages the entire process—from site survey and design to implementation and long-term maintenance—ensuring a smooth and optimized experience tailored to the property.
1. Site Survey & Consultation
We either receive the master plan or conduct a physical survey. From there, we assess movement flows, terrain, and optimal QR code placement locations for maximum convenience and visibility.
2. Indoor Map Design
We provide two formats:
- 2D Digital Maps for printed layouts and on-site boards.
- Interactive 3D Maps for immersive online or app-based navigation.
The maps retain precise technical accuracy but are customized aesthetically to match the client’s brand identity.
3. Route Logic & Positioning
Based on site structure and user needs, we create dynamic paths between all possible points. These routes can prioritize criteria such as covered walkways, accessibility, or scenic paths through landscaped zones. The system supports both fixed and dynamic routing logic as per QR code context.
4. Smart QR Code Deployment
Each location (e.g. reception, hallways, guest rooms) gets a unique QR code. When scanned, the system recognizes the user’s exact position and offers tailored routes. QR codes are designed to be durable, visually appealing, and printed using materials appropriate for the venue—or integrated into existing wayfinding systems.
5. Navigation Interface Development
We create a user-friendly web-based app (or mini webview) allowing guests to:
- View maps
- Select destinations
- Follow directions
- Continue their journey interactively
The interface is fully brand-customizable—colors, logo, languages (multi-language support available).
6. Integration & Handover
We assist in integrating the map into platforms such as:
- Client websites
- Touchscreen kiosks
- Printed materials with QR
- Existing property management apps
We then conduct full system testing, optimize display on all devices, and deliver technical documentation and training videos for the client’s internal team.
7. Maintenance & Updates
We offer ongoing support packages. Anytime the property layout changes (e.g., new buildings, room shifts, facility updates), we update the map and QR system accordingly to maintain consistent performance.
V. Ideal Use Cases
WayPoint is the ideal solution for:
- Large-scale luxury resorts and hospitality properties
- Eco-tourism destinations with spread-out facilities
- University campuses, hospitals, industrial zones
- Exhibition centers, convention halls, interactive showrooms
Whether serving a hospitality chain or a single site, our service is tailored precisely to the layout and navigation logic of each client’s venue—ensuring optimal pathfinding and a premium guest experience.
VI. Closing Message
“No need to ask—still arrive on time.
No staff required—yet still a professional experience.”
WayPoint – When every step in your venue is guided with intelligence.
